True or False? It is unacceptable to have a paragraph that is only one sentence.
False
True
When should you spell out numbers?
Only when a number is ten and below
Only when a number has technical significance (e.g.
6%)
When a number
begins a sentence or is ten and below
When a number is ten and above or has technical
significance (e.g. 6%)
You should begin a memo with ________.
The solution
A call to action
The time of publication
The context
Which of the following is grammatically INCORRECT?
Their expenses are growing faster than their
profits.
They have alot
of customers, except in the southern stores.
Everything is going well except for some trouble in
the sales division.
The problem is affecting the whole operation.
When implying a virtual guarantee, which word should you use?
All of these
Insure
Ensure
Assure
True or False? Memorandums are formal pieces of writing.
False
True
It is appropriate to use an abbreviation like ASAP when writing a memo.
True
It depends on
the audience.
False
What should you not do in sales writing?
Use common words
Write like you talk
Bend the truth
State facts
Entry level job seekers should keep their resume to _________ in length.
As many pages as you like
no more than 3 pages
2 pages
1 page
A memo is different than a memorandum.
True
False
The use of exhibits is intended for:
Visual information that is easier to interpret than
words
To break up the writing
Graphical information that would be impractical to
include in the main body
All of these
Which is an acceptable way of starting a letter?
Dear John
Dear Dr, Mr, Mrs, Miss, or Ms
Dear Sir or Madam
(all of these
answers are correct)
As a rule, sentences in business letters should use which voice?
Passive voice
Active voice
Either voice works equally well
What does EOM stand for?
None of these
Effective operating meeting
End of message
Everyone on meeting
True or false? An executive summary is often multiple pages long.
False
True
Which of these are tools when "chunking" your paragraphs?
Bullet lists
Informative headers
All of these
White space
Which of the following is an example of an infographic?
A potential logo design
An email attachment
A pie chart
A 3D product mockup
What is an inside address?
Recipient's
address
Sender's address
Neither
Which of the following is not a primary document of Business Writing?
Business Reports
User Manual
Letters
Memorandas
What does a good closing in sales writing do?
Makes the action easy
All of these
Dates the action
Clearly states what action you want
"Irregardless of the facts, he made the right decision." Is this statement grammatically correct?
No
Yes
Unless specifically requested, you should always use which salutations for females?
Ms
Mrs
None of these
Miss
In order to ensure that your words will be interpreted correctly you need:
Appropriate tone
Encrypted file names
Inside jokes
Emoticons
None of these
Should there be one space after a colon or two?
It doesn't matter
Two
One
What is the correct way to write the date for an American based business letter?
09/05/1999
September 5,
1999
5 September 1999
True or False? The use of emoticons in any business writing is appropriate.
True
False
Which one of these should you be whilst writing a business letter?
Enthusiastic
Personal
Direct
Casual
What should you not do with your cover letter?
Personally sign the letter
Send it with your résumé
Keep it brief
Write more than
one page
The recipient's address should go before the salutation.
False
True
What does it mean when you write "enc." in a letter?
None of these
It indicates the status of the recipient.
There are
additional documents included with the letter.
It indicates the end of the letter.
Which of the following sections would you find in a business plan?
Market Analysis
Exit Strategy
All of these
Executive Summary
True or False, it is always appropriate to "reply to all" when answering an e-mail.
True
False
If you are sending a mass e-mail and do not require input from everyone, in which field should you put the majority of names?
Via:
Cc:
Re:
To:
When writing a report, more is always better.
True
False
What does a letterhead usually consist of?
Corporate
design, name and address
Corporate design and name
Corporate design
Address and date
How do you reach clarity in your writing?
Both of these
Neither of these
Concise
information
Ambiguous information
What should you do before submitting a business draft?
Make sure it is detailed
Make sure it applies to the audience
Proof-read
Proof-read and
make sure it applies to the audience
Which of these fonts are appropriate to use?
Times New Roman, Speciar, Comic Sans
Times New Roman, Comic Sans and Arial
Arial, Comic Sans, Verdana, Times New Roman
Times New Roman
and Arial
In a business memorandum the letters RE mean Real Executive
False
True
What is a company's mission statement?
A summary of the management team
A statement of competitive strategy.
A statement of upcoming milestones
A statement of
purpose.
What does NNTR stand for?
Not necessarily timed response
No nonsense troubled response
No need to
respond
When sending a mass e-mail, what should be in your subject line?
Blank
A descriptive
subject
Any of these
A greeting
Which of these are ways of using memorandums?
Announce policies
All of these
Instruct employees
Report results
Revising letters and documents is unnecessary as it takes too much time and slows the pace of the business project.
False
True
In business communications, it is okay to use an abbreviation in the body of the communication if you have spelled out the abbreviation in an earlier place (e.g. People for the Ethical Treatment of Animals (PETA))
True
False
In business email communication, it is correct to use such terms as LOL or BTW.
True
False
“Clear”, “formal” and “professional” writing means that you should avoid:
Vague or ambiguous statements
Unsubstantiated facts
(All of these
choices)
Jokes, humor, anecdotes and clichés
What should longer reports and documents include?
Nothing just the report is fine.
An executive summary and nothing else.
Reports should not be more than a page long.
Only page numbers should be included.
Executive
summary, table of contents, and clearly labelled sections and subsections
What should you include in the signature of a business e-mail from your company?
Name, company
link, phone number and e-mail address
Only name and company link
Only e-mail address and phone number
Only name and phone number
What is the proper salutation for males?
Mr
Ms
Mister
All of the above
What is an appropriate font size?
12 font size
15 font size
Any font size
8 font size
Which of the following is included in a business letter?
Sender's Address
Insider Address
All of these
Salutation
Can an "enclosure” go at the top of a letter?
Yes, always. According to most manuals.
No, never
Yes, but it's
not advisable
Enclosure should be after "body of the
letter" but before closing and signature.
What does HATS stand for?
Heading, Access, Typography, Summary
Heading, Accuracy, Theme, Summary
Heading, Access,
Typography, Space
Heading, Accuracy, Theme, Space
