If your boss tells you, "I need those documents ASAP." He is expecting the documents:
Monday
As soon as provided
Next week
As soon as
possible
Which of the following is correct?
Joes and Dans office is down the hall.
Joe's and Dan's office is down the hall.
Joe and Dan's
office is down the hall.
Joe and Dans office is down the hall.
Emailing is always the most effective method of communication
TRUE
False
Which of these is a proper email subject line?
Update
Schedule Updates
Schedule
This Week's
Updated Schedule
Which of the following sentences is INCORRECT?
We will need
alot of time to get this project done.
We had fewer customers than we anticipated.
Your meeting is in ten minutes.
You're in charge of the presentation next week.
Mark will need to ____ Jenny that he understands the project before moving on.
ensure
insure
assure
What does the abbreviation FY2013 mean?
Fiscal Year 2013
From Year 2013
Financial Year 2013
Full Year 2013
A corporation engaging in activities to directly influence legislation is engaging in what activity?
Indirect lobbying.
Direct lobbying.
Campaigning.
Advertising
Which of these is an adverb?
Quickest
Quickly
Quick
Quicker
Odwalla's acknowledgement of an E. coli outbreak and subsequent development of effective pasteurization within a short time demonstrates what?
Crisis acceptance.
Unsuccessful crisis management.
Crisis aversion.
Successful
crisis management.
What is a benefit of global communication?
Global communication is not beneficial due to
cross-cultural communication issues.
Global communication has no benefits and reduces a
companies competitive advantage.
Global
communication allows companies to work together to solve complex problems.
The advantage of global communication is that a
company can recruit from across the world.
What are "meeting minutes"?
A list of people at the meeting
The time at which the meeting took place
A recording of the meeting
A record of
notes from the meeting
If you are in the BCC line of an email, you should never _________.
hit "reply
all"
email the original sender
read the email
Fill in the blanks: My company had great financial reports last quarter. _______ continuing to do well this quarter.
It's
None of these
Its
It
A social media campaign focusing on selling to businesses is considered what type of business relationship?
Business-to-business.
A shrewd business relationship.
Business-to-consumer.
It's not a business relationship.
What effect does strategic communication have on a company's position?
Strategic communication compromises a companies
positioning
There is no effect
It enhances it
The effect is negligible
Which sentence best communicates a question about the project’s deadline?
When does this project have a deadline?
What's the deadline?
When is the
deadline for this project?
Where is the deadline for this project?
Which phrase is correct?
He has been
working at that company for fifteen years
None of these
He's working at that company for fifteen years
He works at that company for fifteen years
What is a contributing factor in poor crisis management?
Lack of a
cross-cultural crisis management plan
Acknowledging a crisis
Creating safety manuals
Cultural awareness
My company performs well in ____ financial reports.
its
it
it's
Which of the following uses incorrect capitalization?
I am fluent in Spanish and French.
He will compete in the upcoming Winter Olympics.
I am excited for
this Winter to end.
I will see you next Tuesday.
What is an IPO?
Initial Public
Offering
Interested Party Offering
Interested Party Objective
Initial Private Organization
What groups are deemed corporate stakeholders?
Those intending to buy stock.
People reading about a company.
Individuals and
groups whose support governs the existence of the corporation.
Those who recently sold their stock.
Which part of the letter contains the greeting?
Mailing
Heading
Conclusion
Salutation
Which of the following is an example of an infographic?
A pie chart
A video presentation
An email attachment
A logo design
Which is correct?
Receive
Recevie
Recieve
Reseive
Storytelling is ineffective in a corporate setting.
False
True
What is the ultimate goal in Corporate Communications?
To keep all communications secret.
To influence the corporate culture in a positive
way.
Excellent
coordination of internal and external communications, resulting in a positive
point of view from stakeholders.
To develop a sense of corporate unity.
"Irregardless of the facts, he made the right decision." Is this statement grammatically correct?
Yes
No
What time frame does Q2 reference?
July, August, September
April, May, June
December, January, February
January, February, March
What would it most likely mean if someone asked, "Please prepare a deck for the pitch next week."?
Please build a deck for my presentation next week.
Please project a worst-case P&L for next week.
Please prepare a
Powerpoint presentation for the pitch next week.
Please run some sensitivities on our cash flows
next week.
When responding to a negative issue or complaint, via email or verbally, how should you approach it?
Focus on the
positive or the resolution, not the negative or the problem.
Offer compensation or a refund to get them off your
back.
Defend each negative point to it's fullest.
Take a message and pass it on to your manager.
Apologize but explain that your hands are tied, and
their is nothing you can do.
One of the largest social media companies responsible for connecting business to consumers is what?
Microsoft.com
Friendster.com
Facebook.com
Yahoo.com
In which of these sentences should "who" be replaced with "whom"?
They loved the
actor with who we spoke last night
I'm so tired of gardening. Do you recall who has
the number for a landscaping company?
Can you give me the names of the people who built
that house?
Who made this pizza?
Effective corporate communication ___________.
clearly informs stakeholders
properly delegates tasks
all of these
clearly defines corporate branding
Which of the following is NOT included in a memo header?
From
Subject
Summary
To
If your boss wants something by COB, this means _________.
Close of business
day
Copy or back-link
Copy of book
“Follow up with Susan via phone if she does not return your email by 2 pm tomorrow.” As used in this sentence, what does ‘follow up’ mean?
Wait to hear from Susan
Send Susan all the documents for the project
Contact Susan
regarding the project
Reply to Susan's email about the project
When adding a signature to a letter or e-mail, the order (top to bottom) should be ______.
Company; Address; Name; Position
Position; Company; Name; Address
Name; Position;
Company; Address
Name; Address; Position; Company
Which of the following could be considered a poor effect on organizational behavior?
Corporate leadership.
Employee adherence to policies
Passive
aggressive behavior due to poor communication.
Employee loyalty.
Can you forward each of ________ documents to me?
your
you're
your's
her's
Are you bringing a gift to _______ party?
Charlie's
Charlies'
Charlie
Charlies
You should not disclose your position in your email signature.
False
TRUE
Memo stands for __________
None of these
Meet Me Outside
Memorize
Memorandum
FYI stands for:
For Your
Information
For Your Interest
Financial Yearly Inflow
File Your Invoice
Investor relations are an aspect of corporate communication.
FALSE
True
What does it mean when someone asks for something by EOD?
End of day
End of discussion
Evening or day
End of data
When writing an important email, the main point should appear:
After a friendly opening
In the last sentence
In the first
sentence
In the middle
What does ROI stand for?
Return On
Investment
Return On Invoice
Returning Overall Interest
Round Of Issue
There are ______ of new employees this year.
a lott
a lot
allot
alot
What does CFO stand for?
Chief Financial
Officer
Chief Financial Owner
Chief for Oracle
Corporate Financial Opportunity
Which of the following could be deemed a lapse in corporate communication objectives?
Companies lending financial aide to those in a
tragedy.
Companies halting business during a tragedy.
Gap's CEO
encouraging the victims of Hurricane Sandy to shop to keep commerce strong
during a tragedy.
Companies aiding the victims of a tragedy.
What is one positive effect good corporate communication has on organizational behavior?
Strong corporate
leadership
Lack of central corporate goal
Employee violation of policies
Investors selling their stock
Branding is part of corporate communication.
True
FALSE
All of the girls went to the game _______ Susan. She could not ________ the invitation.
accept, except
except, accept
If a co-worker did something incorrect / erroneous, what is the best way to initially handle it?
Fix it for them and just ignore it, surely it was a
mistake.
Write a polite
email to your co-worker, letting them know the issue at hand and how it can be
done correctly in the future, offering to help.
Report it to their supervisor.
Ignore it, not your problem.
Tell your co-worker they are idiots.
Which of these is unprofessional in your email signature
A famous quote
Position
Full name
Cell phone number
Why is corporate branding an important part of corporate communication?
It helps avoid confusion between managers and
employees
It makes it easy to format emails
It assures that
everyone understands the way the company should be perceived
It causes employees to better understand the
customers
Paul should ______ sent you an email.
of
a
soon
have
The acronym DOB means
Date of Bureau
Date of Birth
Dean of Boards and Date of Bureau
Dean of Boards
What does the “ooo” abbreviation mean in business e-mail conversation?
I'm only available in my office
Out of office
Oh I didn't realize that
Out, On a trip, Online available
These _____ documents are _____ vague.
to, too
two, too
two, to
to, two
What does "Please CC me on that" mean?
Please Closed Call me on that.
Please Cost Control me on that.
Please print me a copy of that.
Please copy me
on that email.
Corporate communication deals with _________.
external company communication
communicating with stakeholders
internal company communication
all of these
What does COO stand for?
Close Out Option
Chief Office Orator
Chief Operating
Officer
Chance Of Option
Appearance and body language are important aspects of communication.
True
FALSE
All of the clients made the conference, _______ Jeffrey. He could not ________ the invitation.
except; accept
accept; accept
accept; except
except; except
I never received __________ messages.
there
their
they're
each
I didn't realize Patrick used to live _______.
they're
there
their
What does CEO stand for?
Chief Enterprise Owner
Chief Enterprise Operator
Cost Effect Optimization
Chief Executive
Officer
Why is ethics in communication crucial to a companies success?
Ethical
communication instills transparency and proper judgment.
Ethics is not important in communication, only in
action.
Ethics has no bearing on corporate communication.
Ethical communication only hurts a companies
success.
EOM stands for:
Employee or management
End of morning
End of message
End of meeting
By shunning public involvement in the Exxon Valdez oil spill, what result did CEO, Lawrence Rawl have on the corporate communication of Exxon Corporation?
Crisis awareness.
Successful crisis management.
Crisis aversion.
Unsuccessful
crisis management.
Which of the following is an ethical principle in communication?
Divulge information only when there is financial
gain.
Engage in contractual relationships with the
government.
Avoid
withholding crucial information.
Network with other companies.
Corporate efforts to directly influence the public can be considered what?
Corporate Activities
Corporate Enthusiasm.
Corporate
Activism
Corporate Entrapment
Which sentence is correct?
There are fewer
employees than there were last year.
Please give me you're number.
The new equipment is positively effecting our
business.
The new computers cost much more then the older
ones.
What does "Re:" stand for in an email subject line?
Replying
Reasonable
Regarding
Respect
What does NPV stand for?
Non Premium Vestment
Net Pricing Value
Net Present
Value
Necessary Principle Vestment
What is the public document that encompasses a corporations performance?
Contract.
5-k report.
W-2
10-k report
Which of the following is a government relations activity?
Lobbying for
increased tariffs on an opposing companies products.
Receiving government funding.
Engaging in government contracts.
Supporting an independent charity.
Which of the following is incorrect?
Big L had an impressive cash flow.
My mistake, I
should of called you earlier.
There is a great photo of me and her on my desk.
Give the promotion to whomever sells the most
units.
What is an example of global communication?
A company selling its products to an outside
country
A company filing for trademark rights
A company lobbying for higher tariffs on a
competing product
A geological
exploration company sharing information about a newly discovered mineral
deposit
Which of the following is a message distribution channel of internal communications?
Managing specific corporate relations packages that
do not divulge private company information.
Computers.
Print-based
communications for management.
Developing an annual report.
Which of the following is a gerund?
Businesses
Writer
Coherently
Writing
Which of the following demonstrates a grassroots communications effort by a corporation?
People listening to what a companies message is.
A company lobbying directly to the government.
A corporation
competing with Monsanto, forming campaigns denouncing the use of genetically
modified foods.
Companies listening to what people have to say
about them.
True or False? Strict spelling and standard abbreviation use is not a concern when the communication is between internal parties, but is important when communicating to those outside the organization.
It depends on the recipient.
False
True
A company faking grassroots efforts for an indirect change in public opinion is said to be participating in what activity?
False pretenses.
Communication.
Astroturfing
Slander.
What is the goal of strategic communication?
To build strategic relationships with external
parties.
To communicate shrewdly while divulging proprietary
information to the general public.
To take a straightforward approach to communication
that is uniformly understood.
To retain an
internal coherence of communications under a conceptual umbrella.
Of the following, which is considered a secondary stakeholder?
Creditors
Suppliers
Stockholders
Activist groups.
Which of the following has a proper use of commas?
I would therefore, like a response
Are the correct company colors red, blue and green?
None of these
I don't know what to do, email, text, or call him
Which sentence is correct?
Whom shall I say is speaking at the conference?
Who shall I say
is speaking at the conference?
None of these
Whose speaking at the conference?
In which situation would you write a memo?
Analyzing an
investment opportunity
Taking vacation time
Reaching out to a potential client
Setting up a meeting
Public affairs is defined as the relationship between what two entities?
An organization and a group of strangers.
An organization
and its stakeholders.
An organization and another organization.
An organization and the general public.
What does P&L refer to?
Profit & Loss
Income Statement
Both of these
