What does HTF stand for?
Head To Foot
Have To Fly
Have to Fix
Hard To Find
True or False? A bid cannot be retracted in an auction-style listings under any circumstances.
True
False
A Second Chance Offer is when:
a recommendation is made by eBay about similar
products
a seller
contacts the runner-up if the winning bidder has not paid
another item is made available for the runner-up to
purchase
a bidder can offer one last bid after the bidding
period has ended
True or False? eBay fees are the same for all sellers.
False. You can
earn many discounts on fees when you reach higher seller status and maintain
good standing with eBay.
True. eBay never discounts fees to anyone.
Who is responsible for a buyer's damaged item once it arrives?
The seller
No one
eBay
The buyer
The postal service
How do you become a "Powerseller" on ebay?
A minimum performance standard based on low
detailed seller ratings of 1 and 2 stars (low star ratings)
Must have a minimum of 100 transactions and $3,000
in sales in the last 12 months
An average score on detailed seller ratings (DSR)
of 4.60 or higher in all four areas
Compliance with the Selling Practices policy
(introduced in October 2009 for eBay Top-rated sellers only)
All of these
What is a bid increment?
The amount of the starting bid
The difference between the two most recent bids
The amount of bids per bidder
The minimum
increase per bid
What does SBO stand for?
Save Bid Once
Select Buying Options
Serious Bidders
Only
Student Body Organization
True or False? You must offer your buyer a warranty.
True
False
The Insertion Fee _________.
increases a listings priority in search results
is an introductory membership fee
is what eBay
charges to list an item
is a monthly maintenance fee
Where can you find your purchase history?
All of these
eBayME
My eBay
Customer Support
The best way to find buyers and sellers with common interests is:
recommend sellers to buyers
to share all contact info in one's profile
to join eBay
Groups
reach out via personal email
Which of the following is prohibited or restricted from being sold on eBay?
Used underwear
Enriched uranium, plutonium, and other fissile
material
Nazi paraphernalia
All answers of
these
Human parts and remains (with an exception for
skeletons and skulls for scientific study, provided they are not Native
American in origin)
eBay expanded from its original timed auction format to include a "_______" option for instant shopping.
Buy It Now
Paypal
Buy Now Pay Later
Buy Box
What does 'NWT' stand for?
New Wave Technology
North West Transaction
Not Without Testing
New With Tags
True or false? Top Sellers receive total value discounts.
FALSE
True
True or false? You can sometimes retract a bid.
FALSE
True
Which of the following can you NOT sell on eBay?
Gas masks
Expired food products
Live pets
Human body parts
The separate area of the eBay website designed to support the buying and selling of motor vehicles is:
ebay Cars
ebay Wheels
ebay Vehicles
ebay Motors
An eBay shopper gets "sniped" when:
Their account is suspended
Their account is hacked
They reach PowerSeller status
They are outbid
at the very last moment for an auction item
True or False? eBay sales can affect your taxes.
True
False
Which of the following is NOT a DSR (Detailed Seller Rating) category?
Communication
Extra Things
Shipping Time
Item as described
What is Shill bidding?
The standard in auction bidding. The amount that
you place into the field will be the amount of the bid that you are making.
The act of bidding on other auctions so they will
be out of stock in order for customers to buy from your auction. It is a
violation of both eBay rules and federal law
The act of placing a bid which is below the
bidder's actual value for the item.
The act of
bidding on your own auction against other bidders in order to raise the price
at which your item will eventually sell. It is a violation of both eBay rules
and federal law
Before you can list your first item on eBay you'll need to:
Let ebay know how you would like to pay your seller
fees
Select the payment methods you'll accept
Make sure your Feedback Profile is public
All of the
answers are correct
Provide ebay with a valid credit card, debit card,
or bank account
One can access their favorite sellers by going to:
Customer Support>eBay University
Community>Groups
My eBay>Saved
Sellers
Account Settings>Addresses
True or false? You can use HTML to design your eBay store homepage.
True
FALSE
What is eBays "On Fire! HotList"?
A list of buyers with the most consecutive positive
ratings
A list of high
and fast growing demand products
A list of top sellers
A list of the sellers who have made the most
transactions
Can you block specific users from bidding on your product?
Sometimes
No
Yes
In order to sell on eBay, you must be ___ years old.
24
21
16
18
True or False? The shopping cart allows buyers to pay for all their items at once
True
False
True or False? You have the option to ship from home when selling items on eBay.
True. You can
print your own shipping labels right from eBay with a current Paypal account.
False. You must take everything you ship to the
post office to be checked for content.
______ is eBay's primary payment tool.
Moneygram
Bank of America Online
Venmo
PayPal
A book's ISBN number is an example of a _________.
None of these
barcode
URL
unique
identifier
The "Buy It Now" feature is available in ________ formats.
both
auction-style and fixed price
only fixed price
only auction-style
To use eBay compatible Excel sheets, one must be a member for at least:
1 year
2 weeks
90 days
1 month
What is Blackthorne?
An application for receiving feedback from buyers
An email service to connect sellers of similar
products
A program to help sellers reach an ideal customer
base
A program to
help high-volume sellers automate the selling process
True or false? Words like "wow" and "amazing" are generally good terms for a listing.
False
TRUE
What does a rising sun icon mean?
The seller is a new user
The item was
listed within the last 24 hours
It is a morning product
It is an outdoors item
A Stock Photo is _____________.
not a professional photo
an illustration rather than a photograph
of the seller's item stock
not of the
actual item
Generally, a seller should not cancel a bid unless:
they cannot
contact or confirm the identity of the bidder
the seller would like to keep the item they are
selling
they have issues with the bidder's Bid History
the bidder has a low satisfaction rating as a
seller
Does it cost money to join the PowerSeller program?
Yes
No
Sometimes
Does eBay offer seller protection to all countries around the world?
No,
international orders are protected only on packages with Delivery or Signature
Confirmation which is not available in all countries.
Yes, no matter where you send it eBay will cover
you if the item does not arrive.
No, not unless you hand deliver the package.
Yes, all countries have excellent tracking to
assure your package arrives safely at your buyers doorstep.
In the last fifteen minutes of an auction one can use a "1-Click Bid" to:
bid one
increment higher than the current bid
control the visibility of the item to other buyers
schedule a bid for the last second
increase their chances of being the last bidder
If a seller goes through the unpaid item process and does not receive a response from the buyer:
they may qualify
to receive a final value fee credit
the buyer must pay a 5% interest penalty for every
week they are late
they can file a civil suit against the buyer
the buyer will lose eBay membership
The best way to avoid being "sniped", or outbid at the last second, is to:
constantly refresh the page to monitor bid activity
set up email alerts for auction closing
set a maximum
bid
monitor an auction until bidding ends
Skrill is a ________.
a knockoff listing
secure payment
method
an listing featuring a stolen item
violation of selling policy
True or False? You can upload videos to your listings.
True
False
Which of the following is an eBay sales tool?
Blackthorne
SalesForce
HubSpot
Eloqua
True or False? eBay sellers are not responsible for shipped items if the buyer does not purchase insurance.
False. Sellers
are responsible to make sure an item arrives to the buyer in the condition it
was purchased in.
True. If a buyer doesn't pay for insurance then
they are taking a chance the item might not arrive or might not arrive in one
piece.
What does it mean when a seller uses the acronym, "MIP"?
Mint in Package
More Info Please
Money in Pocket
More Informed Purchase
How are the ebay seller fees calculated?
You pay a fee to list an item on eBay. If the item
sells, you have nothing else to pay
It is FREE to list an item on eBay. If the item
sells, you pay a Final Value Fee
You pay a fee to list an item on eBay. If the item
sells, you pay a Final Value Fee plus 10% of the RRP
You pay a fee to
list an item on eBay. If the item sells, you also pay a Final Value Fee. The
cost of selling an item is the total of these two fees
Does eBay charge fees on shipping?
No, eBay never charges sellers any fees, the buyer
pays all fees.
Yes, eBay has
done this to discourage outrageous shipping charges and encourage free
shipping.
To retract a bid, one must:
contact the seller and request a retraction
contact the eBay help center
deactivate their account for 7 days
fill out an eBay
Bid Retraction Form
Bidding deadlines are based on __________________.
Eastern Time
Central Time
Pacific Time
True or False? eBay owns Paypal.
False
True
Bidding with the intent to raise a price without the intention of buying an item is known as ______________________.
shill bidding
false bidding
ghost bidding
flux bidding
Can sellers have duplicate auction-style postings?
No
Yes
What are the different types of Ebay stores available?
High, Medium, Low
Advanced, Moderate, Basic
Anchor, Premium,
Basic
None of these
Why are ebay sellers only allowed to leave buyers positive Feedback?
It is not true - ebay sellers ARE allowed to leave
buyers negative Feedback.
Buyers can only
receive positive Feedback because of their role as a customer. In addition,
when buyers received negative Feedback, they reduced their activity in the
marketplace, which in-turn harms sellers.
In order to be considered a PowerSeller, on must maintain a ___% Feedback score.
98
92
100
95
True of false? eBay has a uniform return policy.
TRUE
False
The VeRO program protects _________.
buyer's remorse
escrow accounts
intellectual
property
personal property
For a Motors Local Classified Ad, the seller can list their vehicle to buyers within:
50 miles at most
200 miles at
most
100 miles at most
400 miles at most
True or False? You never have to send a request to receive an Insertion Fee credit.
True
False
Unt. refers to:
United States
unit
untrusted
untested
The number of sales divided by clicks is your ________.
sell through
rate
clicks per impression
CPM
sale per impression
What is the starting cost for an eBay store per month?
Free
$4.99
$15.95
$34.99
Best Match is determined using all of these EXCEPT for:
seller's customer satisfaction rating
how well search terms match listing
popularity of the item
purchase history
In order to use the fixed price format, a seller must have a Feedback score of at least:
20
5
0
10
How do you upgrade your Ebay store?
Click Premium Sub on the Subscriptions page
Click
"Change Level" from the Subscriptions page
Upgrade to a Premium Seller account
Click upgrade on your Ebay Store page
How long will Ebay retain your store information after you cancel your subscription?
30 days
15 days
90 days
7 days
If you want some protection after making an expensive purchase you may use _______.
a 24 hour buyer's remorse retraction
All of these
collateral requests
an escrow
service
If packaging or accessories are not included, the item is referred to as:
Clean
Bare
Used
Open
Which of the following is not an option for auction length?
36 hours
7 days
24 hours
5 days
If your listing has high impressions but low clicks, then it is most likely that ________.
your listing is
not enticing enough
not enough people are seeing your listing
people are visiting your page but not buying
None of these
Which of the following is NOT a listing time option?
30 days
3 days
1 day
5 days
Using _________ as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice.
DonationFish
MissionFrog
MissionFish
DonationFrog
You are a seller with over 400 transactions and only 1% 1s or 2s on each of the four DSRs. Do you qualify as a Top Seller?
Maybe
No
Yes
True or False? The starting price of an item is always the lowest price a seller is willing to sell their item for.
True
False
A bidder becoming unregistered during an auction is an example of a(n):
official voidance
administrative
cancellation
discontinued registration
discontinued auction
Suspended users are referred to as:
NARU
HTRR
GRF
SU
To find search results that include any keyword in a multiple keyword search, one should punctuate like:
hat chair fish
(hat,chair,fish)
"hat" "chair" "fish"
"hat,chair,fish"
The Reserve price is kept secret to:
promote the auction as inexpensive
keep the seller's expected value hidden
initiate bidding
by many sellers
discourage minimum bets
All bids in real estate and automotive categories are ________ bids.
non-binding
non-recognized
binding
Legally Committed
Auto Answers are determined by _________.
an eBay employee monitoring a 24 hour help center
the details of
your listing
the answers you fill out prior to your listing
your past answers
Does eBay offer a buyer's insurance program?
Yes
Only to Top Buyers
No
