When can a client leave public Feedback for a freelancer?
Once, only during the period of time between the
first payment date and 90 days after the job is marked "complete".
Twice per job
Once, only
during the period of time between the first payment date and 60 days after the
job is marked "complete".
A premium (paid) membership is required to get hired on the Elance platform.
False
True
Freelancers must submit their final price on a proposal because they won't be able to adjust this later.
True
False
What should you do if you are interested in a job post or client, but you don't want to submit a proposal yet?
Submit a proposal anyway
None of these
Forget about the job and search for it again later
Add the job
post/client to your Watch List
Freelancers can edit a job proposal even after it has been submitted to the client.
False
True
On Elance, clients must pay a fee to post their job.
False
True
Which of the following conversations are considered official documentation in the event of a dispute?
Direct email communications
Skype conversations
Recorded phone calls
Workroom
messages
Which of the following is recommended if you see a policy violation on Elance?
Create a discussion post on the Water Cooler forums
to highlight the violation
Ignore the violation and stay away from the
project/user
Click the Report
Violation link on the page where you see the violation
Submit a Support ticket to Elance Customer Support
For hourly jobs, proposals under $___ are not allowed.
$10/hour
$5/hour
$3/hour
$20/hour
True or false? A premium membership is required to get hired on the Elance platform.
True
False
If you run out of Connects before your membership renews...
You can purchase
more Connects if you are on a premium membership plan
You should ask Elance to provide you with more
Connects
You must wait until your membership renews before
you can receive more Connects
Which of the following determines the maximum number of Connects a freelancer can rollover each month?
The number of successful proposals a freelancer has
previously submitted
The length of time a freelancer has been on Elance
A freelancer's Level
A freelancer's
membership plan and the number of unused Connects the freelancer has at the end
of the month
Which of the following are required BEFORE a freelancer can withdraw Elance payments?
The freelancer must be ID Verified
None of the above
2 or more Skill Tests must be completed
The freelancer
must add a Financial Account to their Elance profile
Which of the following determines the maximum number of "Add-on" Connects a freelancer can purchase?
The number of unused Connects a freelancer has at
the end of the month
A freelancer's
membership plan and Level
The length of time a freelancer has been on Elance
The number of successful proposals a freelancer has
previously submitted
Which of the following are TRUE for sponsored proposals? I. Sponsored proposals require the freelancer to spend extra Connects II. Up to 5 proposals on a job can be Sponsored III. Sponsoring your proposal means you are guaranteed to win the job IV. Sponsored proposals always appear at the top of all proposals submitted for a job. V. If you don't win a job for which you Sponsor your proposal, your Connects will be returned to you
III
I & IV
I only
II only
What is the name of Elance's Payment Protection program for fixed price jobs?
Escrow Payment Guarantee
Escrow Payment
Protection
Fixed Price Work Guarantee
Escrow Job Warranty
On Elance you can have only one freelancer profile and one client profile.
False
True
When can freelancers add more than one job category to their Elance profile?
If they pay extra to add a category to their
profile
If they submit a request to Elance Customer Support
Never. Freelancers can only belong to one job
category
If they are on a
premium membership plan and pay to add a category to their profile
Which of the following statements best describes how to initiate a refund when payment has already been made?
Contact Elance Customer Support
Click the
"Refund, Cancel, Dispute" link in the job Workroom
Cancel a future milestone or timesheet
Send the client money via PayPal
When is it okay to share your personal contact information (Skype ID, phone number, email address, Instant Message ID) with a client?
Only after a client has paid you
Only after a
client has responded to your proposal
In your proposal for an open job
On your public profile
If you receive a job invitation from a client that doesn't interest you, you should...
Ignore the invitation
Change your My Availability settings so you don't
receive these moving forward
Accept the invitation and submit a proposal anyway
Decline the job
invitation
Elance's Payment Protection covers both clients and freelancers for both fixed-price and hourly jobs.
False
True
When is it a good idea to start a job before the client is verified or funds escrow?
when you've worked with the client before
it's never smart
to start a job without payment protection
when the deadline is really short
when you are excited to get started
Which of the following statements is true of Elance Groups?
Only experienced freelancers can join a Group
Groups are free
to join and many require a Skill Test score or other certification
You can join a Group without any qualification
The place to manage all your communications, payments and other items of an awarded job is called the ___ ?
Workplace
Workstation
Project Platform
Workroom
On a fixed price job, how does a freelancer officially inform their client that work has been delivered and they are requesting payment?
By sending an invoice
By sending the client a message in the Workroom,
asking the client to release payment
By contacting Elance Customer Support
By delivering
the work to the Workroom and marking the milestone as "100% complete"
What is the name of Elance's Payment Protection program for hourly jobs?
Hourly Work Guarantee
Tracker Guarantee
Work View
Payment Protection
Work View Warranty
Which of the following is NOT true about using Elance's Tracker with Work View tool?
It enables you to have your timesheet submitted
automatically
It captures screenshots of your computer and
uploads them to your timesheet
It is used for hourly jobs
It is used for
fixed price jobs
For hourly jobs, which of the following statements is true if the Work View status in a project's Workroom indicates "Not Ready?"
Payments will not be covered by Elance's Work View
Payment Protection
All of these
The client does not have an authenticated payment
source set up for auto-pay
The freelancer should stop working until the status
changes to "Ready"
Which of the following describes how you get paid on Elance?
Clients will
release payment and it will be deposited to your Elance account until you make
a withdrawal request
None of above
Clients will send you a check or money transfer
Clients will send the payment directly to your
PayPal account
Which of the following freelancer membership plans should you subscribe to if you want to include your company name and logo on your profile (instead of your picture and real name)?
Large Company
Small Company
All of these
Basic - Company
Clients can add additional terms to a job before it begins, including a Non-Disclosure or other agreement.
FALSE
True
Payments made or received outside of your Elance account are protected by Elance's Protection programs, as long as the job was awarded on Elance
False
TRUE
Why do some job posts remain "open" even if they have already been awarded to another freelancer?
The client has forgotten to close the job post to
further proposals
Elance has not closed the job post yet
The freelancer who was awarded the job is no longer
available to work
The client has
requested to keep the job post open, as they may be considering hiring more
than one freelancer
Which of the following is recommended if you are not available to work or submit proposals for any period of time?
None of the above
Decline job invitations
Update your
availability from Settings/My Availability page
Submit proposals with a note to clients advising
them of your availability
Freelancers can submit a proposal without a price if they need clarification before setting their best rate.
False
True
Which of the following is an example of an Elance policy violation?
Including your website or Skype address in your
profile page
(all of these)
Requesting or receiving payment outside of your
Elance account
Submitting a free "mock up" or sample
prior to being awarded a job
How many milestones are recommended for most fixed price projects?
Two or more – to
provide multiple checkpoints on a job
One – for the final cost of the job
None – milestones are for hourly jobs only
Which of the following best practices is NOT recommended before a freelancer submits a proposal on an open job post?
Confirm you have availability to complete the job
within the specified time frame
Review the job post to confirm you meet the
appropriate skills and job requirements
Review the client's profile and confirm they have a
payment method on file with Elance
Submit your
proposal as soon as possible so you are the first proposal viewed by a client
Elance's fee for all job payments is:
10.75%
3.75%
20%
8.75%
Should freelancers decline a job invitation (to submit a proposal) if they are not interested or available to work on a job?
No
Yes
Final Feedback ratings can be left by a client for a freelancer...
Both after a
project has been completed or after a payment has been made
Only after a payment has been made
Only after a project has been completed
Anytime
Which of the following statements is NOT true of ID Verification on Elance?
ID Verification counts towards a freelancer's
overall profile completion
Freelancers can sign up to be ID Verified through
their Elance profile page
Only premium
members can be ID Verified
Clients can require that a freelancer complete ID
Verification through Elance before awarding the job
Which of the following are free ways you can confirm/verify your abilities and identity on your Elance profile?
Taking Elance Skill Tests
Getting ID Verified
All of these
Joining Elance Groups
Which of the following is true of My Stats?
My Stats is a
collection of performance metrics used by Elance to determine a freelancer's
Level
A freelancer's My Stats is visible to clients as
well
The My Stats dashboard is visible to all
freelancers to help them monitor their performance
Which of the following is considered a "best practice" when it comes to writing a proposal on Elance?
Customize the
proposal to address the client's needs/requests
None of these
Include a free mock up of sample of the work
requested by the client
Include your contact information in the proposal
All freelancers can view pricing information (minimum, average and highest price) for proposals submitted on an open job post.
False - this
information is only available for members on paid (premium) membership plans
True - this information is available for all
membership plans
Where can freelancers go to view the number of Connects they have used and have remaining for the month?
From the Find Work tab, My Stats page
From the Manage tab, Transactions page
From the Help link at the top of the Elance site,
Contact Support
From your
Username link at the top of the Elance site, Memberships page
For fixed price jobs, if no milestone is due that week, a status report does not need to be submitted.
True
False
When should project files be uploaded to the Workroom?
Only when a file or work deliverable is considered
final
Any time a new
file is sent by the client or freelancer
Freelancers on any membership plan (free or premium) can subscribe to more than one job category.
True
False
On a fixed price job with a budget of less than $500, your proposal price cannot be lower than which of the following amounts?
$5
$100
$10
$20
Which of the following must be true in order for you to qualify for Elance's Escrow Payment Protection for fixed price jobs?
Both of these
The freelancer and client must agree to Terms and
Milestones
Milestones must be funded with Elance Escrow prior
to beginning work
On Elance, payments are made by:
Payment from a
client's Elance account to a freelancer's Elance account
A PayPal payment from the client to freelancer
Wire transfer from the client to the freelancer
A mailed check from the client to the freelancer
What type(s) of jobs are allowed on Elance?
Fixed Price only
Fixed Price,
Hourly
Fixed Price, Commission
Commission, Hourly
Elance's Payment Protection Programs protect freelancers because...
Freelancers know when to begin work
Freelancers can ensure funding is in place before
they start
The programs provide check points to ensure a job
is on track and everyone is happy
All of these
Which types of payment structures for jobs are NOT allowed on Elance?
Jobs that request freelancers to deliver free work
(ex: free mock-up, free sample) as part of a proposal submission or to receive
consideration for the job
Jobs that only offer commission or equity
compensation, without a fixed price or hourly component
All of these
Jobs that ask the freelancer to submit up-front
money to complete the job (ex: to buy job guide manuals, contact lists)
When should a freelancer begin work on a fixed priced project?
After Escrow is
funded for a milestone
When the client awards the project to you
When the client asks you to start
After you submit your proposal
For hourly jobs, weekly timesheets act as status reports.
False
True
Only work that's completed on Elance can be added to a freelancer's portfolio area.
True
False
Which of the following is NOT true of your profile thumbnail image?
The image must be in .jpg, .jpeg, or .gif format
(Animated .gif files are not allowed)
You must own the image or have a license to use the
image
You can use a
logo image if you have an individual membership plan
The image must be professional
What is the name of Elance's member discussion forums?
Community Center
Water Cooler
Elance Central
Freelancer Forums
Freelancer Skill Tests on Elance are not free to take.
true
false
How many Connects are required to submit a proposal for a standard job you are invited to?
3
1
0
2
When is it okay to receive payment directly from a client (and not through your Elance Account) without paying the $2,500 opt-out fee?
The second payment
6 months
After 2 years
Never
For any clients you find on Elance, you must work with them through the Elance site for at least ____ before you can work with them off of the Elance site. Otherwise, the client will need to pay a $2500 opt-out fee.
3 years
6 months
2 years
1 year
Which of the following withdrawal methods can freelancers use to receive their Elance payments?
Skrill
Wire transfer
All of these
Payoneer
Which of the following will remove your ID Verification if you have already been verified? I. Changing your first or last name in your Elance Profile II. Changing your profile thumbnail image III. Updating your Elance username IV. Changing the address/location in your Elance profile
III & IV
I only
II only
Both I & II
Open jobs on Elance can be sorted by which of the following criteria?
All of these
Job name
Budget
Hourly rate
Clients have the option of hiring more than one freelancer for any job.
False
True
Filling out weekly status reports helps:
track project progress
facilitates weekly communication with the client
your stats and ranking
(all of these)
Where can you find official news of new feature changes on Elance?
Water Cooler
discussion forums - Announcement Category
Elance Trends Page
Elance University
Water Cooler discussion forums - Conference Room
Category
Your portfolio area is private and any files you upload there will only be visible to you unless you decide to share them.
True
False
What is the maximum file size you can upload to a project Workroom at one time?
1GB
25MB
100MB
50MB
If a payment is delayed or fails for any of your projects payments (e.g. Fixed Price milestones or Hourly timesheets), you should first...
Continue working to meet the project deadline,
particularly if earlier payments have been successful
File a dispute
Contact Elance Customer Support for clarification
Stop working
immediately and contact the client to advise them
Which of the following measurements is NOT made public to clients to help in their hiring decisions?
Levels
Skill Test results
My Stats
Recommend Score
Which of the following must be true in order for you to qualify for Elance's Escrow Payment Protection for fixed price jobs?
The freelancer and client must agree to Terms and
Milestones
Milestones must be funded with Elance Escrow prior
to beginning work
All of these
From where can Freelancers modify the frequency of notification emails on jobs and job posts?
Settings page,
Communication link
Membership page, Membership Status link
Settings page, Work Preferences link
Find Work tab, Opportunities page
Is it okay to offer clients a free sample of their work before being hired for a job?
Yes, if the client has committed to awarding you
the job
No, work should
only be completed for a client after you have been awarded a job and funding is
in place
Freelancers on a premium membership plan can add more Connects each month for what price?
$.50 for each Connect
For free
$1 for each
Connect
$.25 for each Connect
Which of the following Team Member roles is NOT available on freelancer team accounts?
Recruiter
Owner
Administrator
Account Manager
Which of the following is NOT a use of Elance Groups?
Show clients they are qualified with a particular
skill
View jobs posted by clients looking for a specific
skill
Show clients they have a specific certification or
credential
Share and
discuss with other freelancers in the group
Which of the following indicates a client has a payment method on file with Elance? I. The green circle icon alongside a client's username II. "Work View Ready" status in the project Workroom III. A completed job post IV. A client's payment history that indicates past payments have been made
I & II
I only
II only
Workroom Guests must create an Elance profile before accessing a Workroom.
False
True
Which of the following is NOT true of My Stats?
Submitting proposals within a client's budget range
helps your My Stats
Responding to job invites (to submit a proposal),
even to decline the invite, helps your My Stats
The My Stats
dashboard is visible to all freelancers to help them monitor their performance
My Stats is a collection of performance metrics
used by Elance to determine a freelancer's Level
Which of the following freelancer membership plans are available on Elance?
All of these
Individual
Basic - Individual
Small Company
Basic - Company
Which of the following must be true in order for you to qualify for Elance's Work View Payment Protection on hourly jobs?
All of these
Freelancers and clients must agree and set the
number of Authorized Hours per week in the job's terms
Both freelancers and clients must agree to use Work
View
The client must have a valid payment method
established
Final Feedback ratings can be left by a client for a freelancer ...
All of the above
After a payment has been made
After a project has been completed
Both after a
project has been completed and after a payment has been made
On open job postings, how many Sponsored Proposal placements are allowed?
Four
Two
Three
One
Freelancer Skill Tests on Elance are free to take.
False
True
Which of the following should NEVER be shared with a client or other user on Elance?
Verification codes
Passwords
All of these
Personal banking information
After a project milestone is marked as complete by the freelancer, if that milestone is funded with Elance Escrow, how many days will the client have to review and respond to the request before payment is automatically made?
30
60
10
15
Elance University is where freelancers can go to...
Sign up for webinars with tips and best practices
All of these
Download Elance User Guides
Watch videos with tips on using Elance
Which of the following are examples of "disintermediation," a violation of Elance policy?
(neither of these)
Communicating with a client by phone, before the
job has been awarded to you
Agreeing with a
client to get paid directly, outside of your Elance account
(both of these)
Which of the following is true of a freelancer's Recommend Score?
It is based on a
private recommendation rating given by clients you've worked with in the past
It is based on the Feedback stars a client leaves
for freelancers
It is a rating assigned by Elance based on your
experience and profile completeness
All of these
Freelancers can reset Skill Test results if they are not satisfied with the outcome.
False
True
On fixed price jobs, clients must fund Escrow for all milestones before a freelancer begins work on the job.
TRUE
False
What is the maximum file storage limit for an Elance Workroom?
2GB
1GB
5GB
500MB
For fixed price projects with milestones, one of those milestones should always include an upfront/deposit payment to begin work.
False
True
Freelancers can leave Feedback ratings and comments for a client after a project is complete.
False
True
