Can I use Office Outlook 2007 with Microsoft Windows Sharepoint Services?
Yes
There is nothing called Microsoft Windows
Sharepoint Services in Office Outlook 2007
No, but it works with Office Outlook 2010
No
The default settings for Outlook Today:
Display news headlines and current weather
Display a summary of your appointments for the day
Display a
summary of your calendar, tasks, and messages
Display a summary of your messages and pending
events
Where do you go to add a contact to your address book in Microsoft Outlook 2010?
File Tab, Click Add Account
View Tab, Click People Pane
Home Tab, Click
Address Book
Home Tab, Click Create New in the Quick Steps
Section
True or False: To switch to the calendar, you must quit and restart Outlook
True
False
Which of the following is a sensitivity level to which an e-mail can be set?
Personal
All of these
Confidential
Private
When you mark a task as complete, what happens to it?
It gets moved to the to-do bar
It is deleted from Outlook
It appears
crossed off and sticks to the day on which you completed it
You need to organize your e-mails so that you can find them quickly. Choose the best way to do this.
Create a rule to Sort e-mails by Subject
Create a rule to Sort e-mails by Date
Create
sub-folders in your Inbox and set up rules to place messages in those folders
Create a rule to Sort e-mails by Sender
What does BCC Stand for
By Certified Check
Blind Checked Copy
By Company Copy
Blind Carbon
Copy
What view must you be in to schedule a meeting via Outlook?
Calendar
Tasks
Contacts
Mail
If I make changes to an appointment, do my colleagues receive these changes?
No
Yes
True or False: You cannot display Print Preview unless the computer is connected to a printer.
True
False
True or False: It is possible to view others' calendars, inboxes & contacts if they allow you to do so.
False
True
True or False: You can create an appointment from a message.
False
True
You need to send e-mails to the same group of people on a weekly basis. Choose the best and quickest way to do this each week?
Create a
Distribution Group in your Address Book and send the e-mail to the Group name
Create a rule that groups all the contacts into one
group and send to the group
Click the Bcc: box and individually select each
contact to add their e-mail addresses into the Bcc: box
Click the To: box and individually select each
contact to add their e-mail addresses into the To: box
How do I delete mail?
Delete key on your keyboard
both of these
Select the message(s) you want to delete and click
the Delete Mail icon
What is the default flag colour which appears when you click on a flag icon in Outlook?
Blue
Black
Yellow
Red
True or False You can set Shortcut Keys to match your color categories?
True
False
True or False: You CANNOT customize the Ribbon.
False
True
Can you cancel an email after you send it?
No, but you can
recall it.
Yes, if you press cancel no one will see it.
True or False: Outlook has a function for automatically sorting your mail such as by allocating colors to mail.
True
False
True or False: You can run macros in Outlook?
False
True
You have six new messages in your inbox. Two of the messages have attachments. How do you know this without opening the messages?
Paper clip
symbols appear next to the messages
The word "attachment" is part of the subject
line
The filename appears in the subject line
Staple symbols appear next to the messages
The work week in the calendar is:
Monday through Friday
Customizable to
your work days
Unchangable from Monday through Friday
Which option provides you with the function of using it as a notepad to write down small pieces of information?
Tasks
Notes
None of the answers are correct.
Storage
Scratch Pad
True or False: If an e-mail account has not been set up, you cannot send or receive e-mail.
False
True
True or False: When printing your contacts, you can specify the number of columns appearing in a printout.
False
True
How can Outlook help, if you wanted it to remind you of any particular task supposing on every Monday at 11:00 AM?
MS Office Assistant
Alarm
Alert Assistant
Recurring
Reminders
You have updated several contacts in your contacts folder but whenever you return to the contact, the changes are not there. What is the most likely cause of this situation?
You should have deleted the contact and started
fresh
You did not save
the changes when you exited the contact after editing
The contacts were created in the wrong folder
You are not allowed to save changes
Which of the following available views does NOT have its own view bar?
Calendar
Mail
Notes
Tasks
Which of these email accounts cannot be added to Outlook?
Hotmail
None... All can
be added
AOL
Yahoo
Gmail
How do you know an email was sent successfully?
If you see an e-mail with the same subject in
Inbox, you were successful.
If you see an e-mail with the same subject in
Trash, you were successful.
If you see an e-mail with the same subject in
Outbox, you were successful.
If you see an
e-mail with the same subject in Sent Items, you were successful.
To move messages to a specific Folder in Outlook you would...
Right Click the
message, choose Move to Folder
Select the Message and Choose File, then choose
Copy
Right Click the message, choose Copy to Folder
Double click the message
True or False: You can save not only an e-mail address, but also information such as birthdays, job titles, and titles in Contacts.
False
True
What is the easiest way to send an email with full details of a contact in your contacts list to one of your colleagues through Outlook?
Go to the Contacts folder and capture the contact
information as an image.
Select the
contact and forward it as an attachment via email.
Take a screen-shot and send as an email
Copy and paste the information into an email and
send it.
To send a picture as an attachment to someone you would choose..
Attach File
Attach Item
Forward
Reply sends the reply to the sender and there is no
such button as Reply to All
True or False: You can display Print Preview even if the computer is not connected to a printer.
True
False
You have just received 5 messages which are now in your inbox. Three of these messages have the High Importance message setting. What symbol is used to indicate a message has been set with High Importance?
&
#
!
*
%
How do you set a scheduled team meeting for every Monday at 2:00?
Tools
MS Office Assistant
Alert Assistant
Recurring
Reminders
Impossible
There is no way to save a contact using Outlook.
True
False
True or False: You can now recall/replace an already-sent message from/to any recipient who uses Outlook.
False
True
What is the difference between Reply and Reply to All?
There is no difference
Reply only sends
the reply to the sender and Reply to All sends the reply to all recipients of
the e-mail
Reply only sends the reply to the sender and Reply
to All sends the replies to all contacts in your contact folder
Reply sends the reply to the sender and there is no
such button as Reply to All
True or False: You can have multiple active items copied to the Office Clipboard at one time.
True
False
What toolbar do you use to set up a conference call?
File Tab
Meeting Request
Tab
New Mail Message Tab
Review Tab
True or False: Spell Check is an available feature in this program.
True
False
How does a new, unread message display in the Inbox?
The header contains the sender's username
The header is flagged
The header is
bold
The header is red
How do you know an email was sent successfully?
If you see an e-mail with the same subject in
Trash, you were successful.
If you see an
e-mail with the same subject in Sent Items, you were successful.
If you see an e-mail with the same subject in
Outbox, you were successful.
If you see an e-mail with the same subject in
Inbox, you were successful.
Can you set an alert for an appointment?
Yes, but only for 30 mins before the appointment
Yes
No
Outlook allows you to flag a message to indicate that:
The message has been deleted
The message
needs follow up attention
The message has been replied to
The message has been forwarded
You have opened a message and want to send a reply to the sender and everyone who has been carbon copied on the original message. What button do you select so that everyone receives the reply?
Reply to Everyone
Reply to All
Send to All
Reply
Can you categorize emails?
no
yes
depends what folder they are in
The shortcut CTRL+R is used to __________ mail?
Compose
Forward
Reply to
Save
True or False: You can set the Start time and the End time in Calendar.
True
False
Can you add a signature to your emails?
No
Yes
Important e-mail, your schedule for the day, and your list of things to do are displayed in the To-Do Bar ?
No
Yes
Don't Know
Maybe
Can a contact be assigned to more then one distribution list?
Yes
No
Yes, but only up to three lists.
Yes, but only in two lists.
True or False: You can specify the number of copies when printing an email on Outlook.
False
True
True or False: Outlook allows you to create a contact based on another contact.
False
True
When you choose to encrypt an e-mail, the encryption is applied to:
Only the message contents
Both the message
contents and attachments
Only the attachments
Can I set a rule for Office Outlook to automatically move any email from specified sender to a specific folder?
Yes, but it runs manually
Yes, but it won't work for some types of email
messages
No
Yes
True or False: The Global Address List is a list of all user names and global distribution lists in a particular organization that is created and maintained by the Microsoft Exchange Administrator.
True
False
You decide to save your Calendar as a Web Page. What format are Web Pages saved in?
HMTL
HLTM
HTML
Rich Text Format
What is CTRL N when viewing the Inbox?
creates a new
message
pastes a command
nothing
cuts a command
saves a command
Which feature helps you to display your name and other contact details automatically at the end of any message you send?
Signatures
Frames
Footers
Headers
True or False: The Quick Access Toolbar is customizable
True
False
To design a Form...
open Tools,
choose Forms and choose Design a Form
open Go and choose Design a Form
open Actions, choose Forms and choose Design a Form
With Outlook 2003, you are seeing all kinds of strange behavior running with Exchange 2010. What is the best solution?
Rebuild the Profile
Upgrade to the
latest version of Outlook
Turn off Cache Mode
Reinstall Outlook
You want to create a task that repeats every third Monday of the month. What do you click on the Ribbon?
Re-Occur
Replicate
Recurrence
Repeating
The Rules Wizard includes templates for the most commonly used rules, these include...
Stay up to Date
(none of these)
Stay Organized
Start from a Blank Rule
(all of these)
How do I enable Automatic Spell Checking?
Tools: > Options > Spelling Tab > check
"Never check spelling before sending"
Tools: > Find > Spelling Tab > check
"Always check spelling before sending"
Tools: >
Options > Spelling Tab > check "Always check spelling before
sending"
Tools: > Customize > Spelling Tab > check
"Always check spelling before sending"
You are attempting to assign a category to 9 of your most important contacts. How can you select all 9 contacts and assign a Category to the clients in one operation?
Hold down Ctrl
while selecting each contact
Hold down Alt while selecting each contact
Hold down Shift while selecting each contact
Hold down Spacebar while selecting each contact
What does the reading pane display?
The contents of the clipboard
The contents of a web page
The contents of
the selected item
The contents of the selected folder
If you send an email and want to get it back because you forgot to put in important information, how do you get it back and send out the right email?
Click on
Actions: Recall and Replace
Click on Actions: Recall on read email.
You share your calendar with your colleague. You do not want him to view your personal appointments. What do you do?
Right Click the Appointment and choose Hide
Delete the appointment before sharing the calendar
Mark the
appointment as Private
DonÃt put private appointments in your Calendar!
You are reading an e-mail without opening it. How are you able to do this?
The message is
selected and you are reading it in the preview pane.
The message is selected and you are reading it
through your internet browser.
You have set your inbox to automatically show the
contents of all messages.
This is an impossible scenario.
To change Macros in Microsoft Outlook
Open File and choose New then choose New Macro
Open Go and choose Go to Macros
Open View and choose To-Do Bar
Open Tools and
Macros
Where do you change or set automatic spell check actions?
Under Options in
the Tools menu
Under Options in the Actions menu
Under Options in the File menu
Under Options in Edit menu
Which of the following items can you perform through the "Quick Steps" section on the Tool bar?
None of the answers listed
All of the
answers listed
Inbox
Create New
Reply & Delete
True or False: The Quick Access Toolbar cannot be moved.
False
True
How can you get your calendar to look, if you want to note an activity which will go on all day and you also want to keep your hourly schedule open?
Create a new all
day event.
Journal
Put in an appointment that lasts from 9 to 5.
Edit Outlook's built-in holiday list.
Can you mark an email for follow up?
Yes
Depends with folder the email is in
No
How do you view the body of an email in a separate window?
Click "reply" and the message will show
up as part of the newly created conversation thread.
Click on the envelope icon in the "inbox"
pane.
Double click on
the email in the "inbox" pane.
This function is not supported by Outlook.
From the contacts menu, double click on the
sender's email address.
True or False: If you see a paper clip icon in your received email, it means that the email contains attachments.
True
False
Outlook allows you to CC someone in a message.
True
False
In a new message window, the Bcc stands for:
Beaurocratic Common Cause
Blind Carbon
Copy
Binding Company Complaints
Bank Cheque Cancelled
Does Outlook show the day an email was sent?
Sometimes
depends on the email
Yes
all of these
You accidentally delete an email from the inbox and need to restore it. What action do you take?
You cannot undo the deletion
Drag the message
from the Deleted Items folder back to the Inbox
You phone the Network Administrator and ask him or
her to restore yesterdays backup
Right Click on the Deleted Items folder and click
Empty Deleted Items
Which of the following is a valid e-mail address?
antoniol@orlando.com
jack@kilby@orlando.com
marconis@mit
henryford.orlando.com
How much mail can I delete?
10
5
1 at a time
15
Unlimited
Which e-mail server can be used with Outlook?
Hotmail
Gmail
All of these
Yahoo!
Which type of e-mail server can be used with Outlook?
IMAP
All of these
POP3
HTTP
You want to create a task that repeats every third Monday of the month. What do you click on the Ribbon?
Repeating
Replicate
Re-Occur
Recurrence
Can you customize the look of your outlook homepage?
yes
only change the color
no
only change the layout
When setting up a password to protect your data file in Outlook, if there is no password set yet, in the old password field you should enter:
ABCD
1234
outlook
Leave the field
blank.
What would you do if you want to send a particular email to 25 persons at one go and you do not want anyone in those 25 recipients to know who else received the email?
Use 'from' and send the emails separately
Address the
email to yourself, and then use Bcc for the other 25 email addresses
Use CC and send the mails
Print and use the postal service
What does BCC Stand for?
By Certified Check
Blind Checked Copy
By Company Copy
Blind Carbon
Copy
Binded Copy Crypted
Which of the following option would you use to view only birthdays in the calendar?
A funnel
A label
To Do List
A filter
Which of the following options provides you with the functionality of a scratch pad in Outlook, to jot down small bits of information instantly?
Tasks
Task Request
Scratch Pad
Notes
How do you change macro settings and security?
In the menu bar,
select Tools, then Macros
In the menu bar, select Go, then Macros
In the menu bar, select Actions, then Macros
In the menu bar, select Edit, then Macros
How do you delete just the attachment in an email, not the whole email, so it doesn't take up space in your account?
Shift + click the attachment
Right-click the email and choose Remove Attachment
Drag the attachment to the Deleted folder
Right-click the
attachment and choose Remove Attachment
Press the delete button
How do you impress people by sending them emails at 3 AM?
Options, Delay
Delivery, set at 3 AM
Ask for a open receipt
Rules, Set Rule - Send all messages from me to 3 AM
Message, Follow Up, set time at 3 AM
Get up at 3 AM and send the emails
What attribute(s) can you change on a Note?
Font
All of these
Colour
Size
Can you create archive folders?
Yes
Emails stay in the Inbox, so they are automatically
archived
No such feature exists
Can you create "rules" to customize your email management?
Yes
No
Which of the following features of Outlook helps in sorting the received email in to their respective folders automatically?
Scheduler
Mail Merge
Planner
Rules
To change the location of reading pane in Outlook 2010.
Open Actions, choose Reading Pane and choose preferred
option
Open View,
choose Reading Pane and choose preferred option
Open Tools, choose Reading Pane and choose
preferred option
Open Go, choose Reading Pane and choose preferred
option
What is an Office Outlook rule?
An action Microsoft sets that will automatically
affect certain emails.
One of the conditions that you as the user agree to
upon installing Microsoft outlook.
An action you
can set that will automatically affect certain emails.
In order to send the same email to a group of contacts, you can create a ______ to group them together.
All of these
Contact Folder
Address Book
Distribution
List
Is Outlook compatible with IMAP email servers?
Only as incoming mail, not as sent mail.
Not Outlook 2007.
Yes.
No.
Only when forwarded.
1.In Outlook, there is a feature that lets you share your calendar with your family and co-workers ?
No
Maybe
Not sure
Yes
When replying to a meeting request, you have all the below mentioned options, except..
Tentative
Propose New Time
Decline
Maybe Later
Accept
By default, Outlook files contacts in what order?
Last name, First
name
None
Title, Last name, First name
You have to set the parameters
To set mail security which section under Outlook Options do you select?
Quick Access Toolbar
Trust Center
You cannot change mail security in Outlook 2010
Mobile
Add-Ins
Could you directly make an appointment request through you calendar?
Sometimes
Yes
No
What happens to a category when it is applied to a conversation?
It will only apply to future items
It will be
applied to all current and future items in the conversation
Nothing will happen until you save it in the
command button
It will only apply to the current item
The GAL is maintained by your organization. what does GAL stand for?
Group address listing
Global application listing
General address list
Global address
list
What is most likely the reason why a hyperlink in an email signature does not appear as a hyperlink when replying to an email?
You have inserted a broken HTML.
Only Outlook 2007 supports hyperlinks in an
automatic signature.
The recipient does not support emails with
hyperlinks in the signature.
Hyperlinks cannot be placed within email
signatures.
You are replying
in "plain text."
When a message produces two or more responses, the Conversation can split into multiple related but separate Conversations. How do you find the latest message from the split?
Click on View to review the latest message
Click on Tools to view latest message
This is only available for 2007 outlook
Click on a
Conversation to view the latest message
It is impossible to find the latest message in 2010
outlook
What is the command line switch for Microsoft Office Outlook 2010 to start with reading pane turned Off?
/profiles
/cleandmrecords
/sniff
/cleanmailtipcache
/nopreview
Can you categorize items on your calendar?
No
Only non-recurring items.
Only recurring items
Yes
You would like to set up an automatic reply while you are out of the office on holiday. You find that this option is not available to you. Why?
Your Internet Service Provider does not support
this option
You are not
connected to a Domain with MS Exchange Server
This option is not available in Outlook 2010
anymore
You need to repair your MSOutlook 2010 Application
Pick the TRUE statement in reference to changing a meeting time.
Meeting times can be changed by clicking and
dragging the meeting when viewing in the calendar
When meeting times conflict with each other, you
are not notified
Meeting times cannot be updated
When a meeting has been changed updates are not
sent to the attendees
You have just written a very important email, and you want definite confirmation that the message was delivered and read. Which of the following can you do to make sure this happens?
Set the importance level to High and request a
delivery receipt
Set the sensitivity level to Private and request a
delivery receipt and read receipt
Set the
importance level to High and request a delivery and read receipt
Set the importance level to High and request a Read
receipt
Set the importance level to Normal and request a
delivery and read receipt
Can you manage someone else's calendar if given permission?
No
Yes
True or False: Outlook preserves changes to the default arrangement from session to session.
True for only changes made through the backstage
True
False
Can I import a POP Email account into Office Outlook?
No
Yes
Yes, if you have the Import add-on installed
No, not for the POP Email Account
Can I request an email delivery notification?
Yes
No, this feature does not exist.
Which of the following views does NOT have its own view bar?
Contacts
Calendar
Tasks
Journal
Contacts contain contact information about?
Phone Numbers
Email Addresses
All of these
Company Names
Names
In the Tasks view, how do you access the Expand/Collapse Groups toggle option?
Select Edit and then Expand/Collapse Groups
Select Tools and then Expand/Collapse Groups
Select View and
then Expand/Collapse Groups
Select Actions and then Expand/Collapse groups
What is an Email Profile?
E-mail profiles are what Outlook uses to remember
e-mail accounts passwords
What Outlook
uses to remember which e-mail accounts you use and where the data for each
account is stored.
E-mail profiles are what Outlook uses to remember
which e-mail accounts you deleted and where the data for each account is
stored.
There is nothing called Email Profile in Office
Outlook 2007
What is the benefit of the Mini toolbar?
Allows you to quickly access Image Editing
capabilities right where you need them in the body of an email message
Gives you quick
access to formatting commands right where you need them in the email
There is nothing called Mini toolbar in Outlook
2007
Allows you to quickly access Clipboard right where
you need them in the body of email message
To move among the Outlook Window, the Navigation Pane and the Reading Pane, hit:
CNTRL
TAB
F1
ENTER
CNTRL+ENTER
The Navigation Pane toggle option can be found under:
Tools
Actions
Edit
View
How do you mark an email for follow up?
You click on
flag icon: red flag
You click on Tools: follow up
You click on Actions: follow up
You can not mark emails for follow up.
When a task has been marked as completed by placing a check mark in the task, how does the task Subject and Due Date appear in the Tasks Folder?
The task disappears
A single line
goes through the task
The task becomes bold
A double line goes through the task
Where will the shortcut "Ctrl + 1" take you?
Notes
Calendar
Contacts
Tasks
Mail
How do you delete multiple emails at once?
Holding shift, click on each item and then right
click delete
Press Control Shift and then press delete
Holding control,
click on each item and then press delete
Click the default delete box
Which option helps you to make a birthday or anniversary automatically appear in your calendar every year?
Recurrence
The Birthday label
To Do List
The Reminder
What can you import into Outlook 2010?
account settings
address book
received mail
All of these
When sending e-mail, you click the _____ button ?
Outbox
Sent Items
Send
Delete
Inbox
How does one start printing a monthly calendar?
View your
calendar, click Page Setup on the File menu, and click Monthly Style.
Import your appointments to the program that you
prefer to print with.
View your calendar, CTRL+P.
Select and copy those days, then paste them into
Microsoft Word and print from there.
How may you add a new folder to Mail Folders list?
Right click on
any existing folder and select "New Folder"
Select Actions in the menu bar and then
"Create New Folder"
Select Edit in the menu bar and then "New
Folder"
Select the "New Folder" quick button
located below the view bars
What information can Outlook help you manage?
Contacts
Calendars
E-mail
All of these
How can you choose the account from which to send a message? (Shortcut)
Hold down CTRL and then click.
CTRL+SHIFT+R
CTRL+TAB (with
the focus on the To box), and then TAB to the Accounts button
CTRL+B (when a Send/Receive is in progress)
True or False: You can only undo the last action you performed.
False
True
You want to update a task so that it is marked as urgent. How do you accomplish this?
Set the priority level to ASAP
Set the priority level to Low
Set the priority level to Urgent
Set the priority
level to High
Once in the distribution list window, how do you add a new member to the list?
All of these
Select "Add New..." button
Type the name of a contact into the name field
Select the "Select Members..." button
Within Tasks view, you may choose to view only:
Completed tasks
All of these
By Person Responsible
Overdue tasks
Can you group emails by interets?
Yes
No
What is the keyboard shortcut to create a new contact?
Ctrl + N (anywhere in Outlook)
Ctrl + C
Ctrl + Shift + N
Ctrl + N (only
while in the Contact pane)
Outlook will mark the item as read after it has been displayed in the reading Pane for how many seconds?
none
60
5
25
When in Calendar view, how do you quickly create a new appointment?
Press Ctrl + T
Press Ctrl + P
Press Ctrl + A
Press Ctrl + N
If a contact's presence status is available, a square presence icon appears where?
To the left of
each message participant's name.
To the right of the message.
To the right of each message participant's name.
To the left of the message.
Underneath the message.
Can I export email account to a file?
Yes, you can export it to a CSV file
Yes, you can
export it to a PST file
Yes, you can export it to a DST file
Yes, you can export it to a PSD file
Is Email Autoarchive on or off by default?
It's on by
default
There is nothing called Email Autoarchive in Office
Outlook 2007
It's off by default
Its status is set by the Email Server
What is Outlook safe mode?
There is nothing called Outlook safe mode in Office
Outlook 2007
It’s a mode to
start Outlook without many of the customization files and add-ons
It’s a mode to start Outlook when the windows is
running in safe mode
It’s a mode to start Outlook in Spam filtering mode
The Journal feature is:
A way to keep a private diary that is saved to your
hard drive
A tool to record
and track your time spent on different tasks
A way to stream news and selected RSS feeds to your
computer
A tool to record expenses and keep a ledger
Which is the default Mail editor for Outlook 2010?
MSWord 2010
Notepad
MSOutlook 2010 Writer
WordPad
When a folder has been archived, what default filename extension is assigned to the archived file?
PTS
STP
PST
ARC
SPT
Does the Ribbon look the same for a new email message and a received email message?
No
Yes
Yes, if it's sent by me
Yes, if it's sent by someone on my contacts list
What does the status bar indicate in all Outlook views?
The remaining storage volume of your inbox
The number of
items in the selected folder or window
The number of pending appointments
The number of events occurring that day
True or False. To create a new folder in Outlook, click Home, then "New Folder."
False
True
What keyboard shortcut will bring you to the contacts view?
Ctrl + 5
Ctrl + 4
Ctrl + 3
Ctrl + 6
What is Email Autoarchive?
AutoArchive automatically moves items to the Email
Server or deletes them, based on the amount of time that they have been in the
folder
There is nothing called Email Autoarchive in Office
Outlook 2007
AutoArchive
automatically moves items to another folder periodically or deletes them, based
on the amount of time that they have been in the folder
AutoArchive automatically exports items to a PST
file periodically, based on the amount of time that they have been in the
folder
When you are starting Outlook on an existing users PC in an Exchange environment, and outlook does not load, what is the first step to troubleshoot?
Delete the mailbox on the Mail Server and recreate
Hold down the Control Panel on the keyboard when
launchng Outlook
The profile is
corrupted, go to Control Panel / Email and setup a new profile
Using a proportional font will result in poor visual balance because the width of each character is different?
True
False
Pick the FALSE statement about formatting an appointment.
Appointments
cannot be formatted according to user specified rules
Automatic formatting is applied by right clicking
the appointment, and selecting Automatic formatting on the shortcut menu
Automatic formatting can be set according to user
specified rules
Outlook offers a variety of ways to print contact records. What styles listed is available?
Card, small booklet, large booklet, phone list
Small booklet, medium booklet, phone list
Card, small
booklet, memo and phone directory
Which of these choices is not located in the Help menu?
Check For Updates
Contact Us
Privacy Options
Customize
Office Diagnostics
You have attached Brenda Smith's contact to a note. How can you view the note when you open Brenda's contact?
Open the contact, select the Activities Tab, and
click on the Contact Notes Icon
Open the contact, select the Insert Tab, and click
on the Contact Notes Icon
Open the contact, select the General Tab, and click
on the Contact Notes Icon
Open the contact, select the Developer Tab, and
click on the Contact Notes Icon
Open the
contact, select the Contact Tab, and click on the Contact Notes Icon
You can group items by clicking the view settings command under which tab?
View
Send/Receive
Home
File
Folder
What is the command line switch which starts Microsoft Outlook 2010, forces a detection of new meeting requests in the Inbox, and then adds them to the calendar?
/sniff
/safe:1
/altvba
/t oftfilename
/safe:3
In Outlook 2013, if BCC field is not showing in New Email Window, how you will show it?
In New Email Window, select Options Tab >> In
Layout group click BCC button
In Home Tab under Email group click button labeled
"Show BCC"
File >> Options >> Mail Tab >>
check "Show BCC"
In New Email
Window, select Options Tab >> In show fields group click BCC button
File >> Options >> Mail Tab >>
Email Settings >> check "Show BCC"
How do you activate color and size for important emails?
In Microsoft
Outlook 2010, conditional text formatting is accessed in the Advanced View
Settings dialog box.
In Microsoft Outlook 2010 go to View Settings
Dialog box.
In Microsoft Outlook 2013, go to Change View Dialog
box
In Microsoft Outllook 2010 go to Organize feature
to enable format conditional formating for email messages.
Which kind of link needs to be created in the contact to get quickly from a contact to a calendar event?
A shortcut
A hyperlink
An attachment
A reminder
How do you get to your "To Do List?"
Look Under your Tasks tab, then Task Timeline
Look under your Mail tab, then click on File, new
Go to
"Tasks" then look under "Current View"
Look under your Calendar tab
What is the shortcut to move to the next field in the Reading Pane?
Ctrl + Spacebar
Ctrl + Tab
Shift + Tab
Ctrl + Shift + Tab
Shift + Spacebar
If you want to manually run one or more rules for your incoming and outgoing mails you can:
All of the
answers are correct.
Click Manage Rules & Alerts.
Click Run Rules Now.
Click the File tab.
You move to another country with your laptop and into a different time zone. You need your calendar to show the new time zone. What do you do?
Repair Outlook 2010
Click the File
Tab, click Options, click Calendar and from the Time Zone list select your new
time zone
Click the Tools, click Options, click Calendar and
from the Time Zone list select your new time zone
Reinstall Outlook 2010
What is the command line switch for Microsoft Office Outlook 2010 to start it with all views restored to default?
/restore
/nopreview
/cleanrules
/cleanfreebusy
/cleanviews
When a message is expired in normal view, it becomes:
italicized and gray.
struck through and red.
struck through, italicized, and black.
underlined, italicized, and red.
struck through
and gray.
To add a signature you would...
click the View Tab and select Add Signature
click the Send and Receive Tab and Select Add
Signature
select the File Tab and Click Signatures
open a New
Message and in the Include Group on the Message tab you would click Signature,
then Signatures
What is the space limitation on the Exchange Server?
1.0GB
1.5GB
0.5GB
2.0GB
The "Check Address" dialog box validates the address against?
Outlook values
US postal standards
Standard
patterns
What keyboard shortcut will bring you to journal view?
Ctrl + 7
Ctrl + 6
Ctrl + 8
Ctrl + 5
Where can you find the internet headers of a received e-mail?
Message Header
File Menu/Tab
'View Source' Window
Message Body
Properties /
Message Options Dialog Box
How much mail can be stored in each mailbox?
3000
7000
10000
1000
5000
To turn Navigation Pane off...
None of the options
press Alt+Ctrl+F2
press Alt+F1
press Alt+Ctrl+F1
press Alt+Ctrl
How do you change the settings for "Outlook Today"?
Go to File,
select the Folder submenu, and then Properties for "Outlook Today"
Go to Tools, select the Folder submenu, and then
Properties for "Outlook Today"
Go to Edit, select the Folder submenu, and then
Properties for "Outlook Today"
Outlook validates e-mail addresses before sending the message. What is the shortcut to force Outlook to validate addresses?
Alt+K
Ctrl+K
Ctrl+V
Alt+Shift+V
Ctrl+Shift+V
Once in Journal view, how do you quickly create a new task?
Ctrl + Shift + N
Ctrl + Shift + A
Ctrl + Shift + T
Ctrl + Shift + K
You are attempting to update the status of a task. What option is not available on the dropdown list?
Deferred
In Progress
Finished
Completed
Which keyboard shortcut will display your shortcuts?
Ctrl + 3
Ctrl + 5
Ctrl + 9
Ctrl + 7
To close the To-Do Bar you use:
Alt+Ctrl+F2
Alt+F3
Alt+F2
Alt+F5
Alt+F4
Which style is not available when printing a calendar?
Yearly
Monthly
Tri-fold
Weekly
You can undo up to ___ actions.
1
5
50
100
20
With the selected contact as the subject what shortcut can you use to send a fax?
Alt+Shift+X
Ctrl+Shift+X
Ctrl+Shift+F
Ctrl+#
Where can you find the Account Settings?
File --> Options --> General
File --> Options --> Advanced
File --> Info
File --> Open
File --> Help
How do you remove redundant messages from a conversation in Outlook 2010?
In the Action tab, click on Delete > Clean up
> Clean up conversation
In the Home tab,
click on Delete > Clean up > Clean up conversation
In the Action tab, click on Delete > Clean up
conversation > Clean up
In the Home tab, click on Delete > Clean up
conversation > Clean up
What is a shortcut to find Items?
command f+shift
CNTRL F
F3
CNTRL E
Both F3 and
CNTRL+E
Outlook automatically groups items by date in your inbox. These include..
Tomorrow
Two months ago
All of these
Last Year
Today
What is a POP Email Account?
Post Office
Protocol (POP) is an application-layer Internet standard protocol used by local
e-mail clients to retrieve e-mail from a remote server over a TCP/IP connection
Post Office Protocol (POP) is an Hardware-layer
Internet standard protocol used by local e-mail clients to retrieve e-mail from
a remote server over a TCP/IP connection
There is nothing called POP Email Account in Office
Outlook 2007
Post Office Protocol (POP) is an application-layer
Internet standard protocol used by Exchange to retrieve e-mail from a remote
server over a TCP/IP connection
True or False: Although you can import mail you have received and your address book from Windows Mail into Outlook 2010, you cannot import the account settings.
False
True
What could happen if you add your own email name to the Safe Recipients List?
You might receive e-mail intended for someone else.
You might not receive any e-mail.
You might
receive a lot of junk e-mail.
It does not affect your usage.
What is the keyboard shortcut for the address book?
Ctrl + Shift + A
f10
Ctrl + Shift + B
f7
What shortcut switches to contacts?
CTRL+5
CTRL+1
CTRL+4
CTRL+3
CTRL+2
What levels are available to you when you select the Sensitivity dropdown list located in the Message Options dialog box?
Classified
Secret
Private
Restricted
All of these
What is the keyboard shortcut to switch to next message (with message open)?
CTRL+NM
CTRL+ENTER
CTRL+PERIOD
CTRL+N
CTRL+SHIFT
Which of the following is an example of a meeting resource?
The person who scheduled the meeting
Joe from the media centre
Conference Room
PowerPoint slides
What is the keyboard shortcut to go to the Search box?
CTRL+SHIFT+S
F3 or CTRL+E
CTRL+S
F1
CTRL+5
Under which menu heading is the option to mark all e-mails as read?
Edit
File
Actions
Tools
To send selected email to One Note...
Both of these
choose Send
Selected Email to One Note option from the toolbar
None of these
open Actions and choose Send Selected Email to One
Note option
To create a new all day event...
open Tools and choose New All Day Event
open Calendar and choose New All Day Event
open Actions and
choose New All Day Event
open Go and choose New All Day Event
To add a new keyboard shortcut...
Click the
shortcut icon and choose option Add a New Shortcut
Click Tools and and choose option Add a New
Shortcut
Click Actions and and choose option Add a New
Shortcut
All answers are correct
What program is used to repair PST files?
OutlookSF.exe
Scanpst.exe
Pstfix.exe
SafemodeOL.exe
To mark an e-mail as read without opening it you can press...
CTRL + O
CTRL + R
CTRL + Q
CTRL + M
How to make a one day schedule in a calendar of Outlook to appear for a longer period?
Click on View all
Drag to increase the column size for the area that
shows the day
Click one of the
toolbar buttons preset for longer times
Make more room in the Calendar window by closing
the Outlook Bar
What keyboard shortcut will bring you to the tasks view?
Ctrl + 4
Ctrl + 2
Ctrl + 6
Ctrl + 8
How can you copy an event in Outlook calendar?
Right-click and select 'copy' from the mini menu
Click 'copy event' under the home tab of the ribbon
CTRL + C
All of these
Which type of images will Outlook block?
Bitmap images
An attached photograph that appears inside a
message
An image that is
downloaded from a computer outside the e-mail system when you open the message.
An attached image in an e-mail message from anyone
not in your Contacts folder.
How do you request a resource to be present at a meeting?
Enter the name
of the resource and mark it as a resource
You can only invite people
Include it in the message portion of the meeting
request
Next to the name of a person, write the name of the
resource to request it from this person
Which of the following is NOT a default item in the Personal Folders list?
Search Folders
Sent Items
Inbox
Spam
What is the shortcut to save as?
F8
F3
F10
F4
F12
Which source can you search with the Research feature?
Google.com
Bloomberg.com
Facebook
Encarta
Encyclopedia
To send an e-mail as an attachment to someone else you would..
Choose Attach
Item
Choose Reply
Choose Attach File
Choose Forward
How do you change mail list font?
Current View > Customize Current View > Other
Settings > Row Font
View > Current View > Other Settings >
Column Font
View >
Current View > Customize Current View > Other Settings > Column Font
View > Customize Current View > Other
Settings > Column Font
Which option on Outlook lets your assistant schedule meetings and appointments on your behalf?
Share your calendar with the assistant by changing
the folder properties.
Use the Delegate
Access feature.
Create a rule to forward all your meetings and
appointments to your assistant.
Use To-Do
Voting and tracking options allow you to:
Request a delivery receipt notification for a
meeting invitation
Request a delivery receipt notification for an
appointment
Request a delivery receipt notification for an
event invitation
Request a
delivery receipt notification for an e-mail
What is the method you use in Outlook, to show your personal appointments in green?
Attach follow-up flags
Apply labels
Use a category
Add reminder
You have set the For Your Information follow-up flag on a newly created message. How will the flag look when the recipient receives and opens the message?
It will show as a red bar going across the top of
the message window
It will be within the message body
It will appear at the bottom of the message window
in the status bar
It will show as
a yellow bar going across the top of the message window
What is the "Mini" toolbar?
The text bar
that appears when you select a text and highlight it
There is nothing called Mini toolbar in Outlook
2007
It’s the text bar appears when you press Insert
It’s the Image editing bar appears when you select
an image and highlight it with mouse or when you do a rigt click on an image in
the email message editing
What is the keyboard shortcut to switch to mail?
CTRL+1
CTRL+2
CTRL+3
CTRL+M
CTRL+4
How do you view the size of an email in your inbox?
Outlook does not support this function.
Double click on the email in the inbox and click on
"message package."
Right click on the email in the inbox and select
"message package."
Hover the mouse
over the email in the inbox.
Click on "inbox settings" then
"available space" to view the message package of emails in the inbox.
What is the keyboard shortcut for creating a distribution list?
Ctrl+Shift+L
Crtl+L
There is no short cut for that particular action
True or False: Email messages in your Microsoft Outlook 2010 Inbox and other mail folders can be organized by contacts, date and arranged by Conversation.
True
False
What is the keyboard hotkey to switch to create a new meeting request?
CTRL+ENTER
CTRL+SHIFT+K
CTRL+SHIFT+Q
CTRL+SHIFT
CTRL+SHIFT+P
Without registering for the IRM (Information Rights management) service, the only restricted access you can place on e-mails is:
Do Not Forward
Do Not Reply
Do Not BCC
Do Not CC
What is the keyboard shortcut to go to a folder?
Ctrl + 8
Ctrl + 5
Ctrl + X
Ctrl + Y
To display Next Seven Days Tasks
Open Tasks and choose option Next Seven Days
Open Actions, choose Change View and choose option
Next Seven Days
Open View, choose option Current View and choose
option Next Seven Days
Open Tasks open
Current View and choose option Next Seven Days
Within the new appointment window, your toolbars options include:
Formatting
Autotext
Advanced
Web
What is the keyboard hotkey to view the macro screen?
ALT+F7
ALT+F6
File -> Macro
ALT+F8
SHIFT+ENTER
Outlook can be used for, or as a:
RSS feed reader
Blogging platform
Outlook has social netowork plug in and RSS
capabilities. The Web browsing is not it's only function.
Social networking
Web browser
What is the default file format for all newly created e-mail messages?
PDF
Rich Text Format
HTML
DOCX
Text
True or Fasle: If you frequently want to send email to a specific group of people, it is helpful to group these Contact together by creating a Contact Folder.
False
True
Pick the FALSE statement about scheduling resources for a meeting.
Resources have their own mailboxes that are
maintained by administrators
A conference room which is specified as a resource
will automatically accept a meeting request if the room is available and the
person requesting is authorized to do so
Resources consist of conference rooms, projectors,
and any other meeting support materials and equipment
Resources always
require you to specify attendees
Once in Journal view, how do you quickly create a new contact?
Ctrl + Shift + A
Ctrl + Shift + T
Ctrl + Shift + C
Ctrl + Shift + N
What keyboard short will bring you to the notes view?
Ctrl + 5
Ctrl + 3
Ctrl + 6
Ctrl + 4
Which of the following features of Outlook helps you to keep track of which documents you've opened using any of the MS Office suite of products and when?
Office Assistant
Tracker
Help
Journal
Which dropdown menu must you access to add a toolbar?
Tools
Edit
View
File
The function of the _____ is to track open documents and tell when they have been accessed.
Journal
None of the Above
Save Feature
Tracker
Office Assistant
True or False: After sending e-mail, if you have an e-mail with the same subject in the Outbox, the e-mail was successfully sent.
False
True
What is an Internet Message Access Protocol (IMAP) email account?
IMAP is an older protcol than POP3. IMAP allows the
users to work with their messages in both online and offline modes
IMAP is a newer and modern alternative to the POP3
protocol. Unlike POP3, the IMAP allows the Servers to work with their messages
in both online and offline modes
IMAP is a newer
and modern alternative to the POP3 protocol. IMAP allows the users to work with
their messages in both online and offline modes
IMAP is a newer and modern alternative to the POP3
protocol. Unlike POP3, the IMAP allows the users to download their messages in
both online and offline modes
Outlook requires you to already have an established email account.
False
True
You can make the developer tab available by going to file. options, then...
Advanced
There is nothing called Developer in Outlook 2010
Search
Mobile
Customize Ribbon
Which keyboard shortcut will display the folders list?
Ctrl + 6
Ctrl + 3
Ctrl + 4
Ctrl + 2
How do you save an item?
Both CTRL S or
SHIFT+F12
Ctrl S
Shift S
Shift+F12
F12
True or False: Contacts and the Address Book refer to the same function.
True
False
True or False: You need an e-mail address to use Outlook.
False
True
Which default quick button appears only in the Advanced toolbar?
Home
Reading pane
Find
Address Book
What is the keyboard shortcut to switch to Calendar?
CTRL+3
CTRL+1
CTRL+2
CTRL+C
An event is:
less than 24 hours long and requires others to be
invited
none of these
less than 24 hours long and does take up time on
the calendar
24 hours or
longer and does not take up time on the calendar
Which choice below is NOT an option when delivering a message?
Sensitivity
Voting Buttons
Delivery Receipt
Open Receipt
Read Receipt
Which of the following is a display option within the calendar view?
Biweekly
Today
Year
Work week
What is the keyboard hotkey to switch to previous message (with message open)?
CTRL+B
CTRL+<-
CTRL+BACKSPACE
CTRL+COMMA
SHIFT+DELETE
True or False: You cannot set the time in Calendar.
False
True
